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Digitizing Operations and Automating Processes


What makes Digitization and Automation more important today, given its existence for years now?

Businesses are adapting to a digital transformation where digitizing operations has been a key with the integration of automation processes. Digitizing operations today go hand in hand with automating processes for an efficient outcome by creating an incremental business model. 

In this article, we emphasize what is digitizing operations and automating processes and its benefits for businesses looking to model themselves to this digital innovation-driven world of commerce.

Digitization is a process of converting non-digital data, information, and operations to a digital platform to attain ease and accessibility for employees as well as the customers. A simple example of digitization is converting written applications to e-mails, making paper-based documented inventory into a computer-based inventory management system. People read books and newspapers in the past, which is available on web portals for years now. These are a few simple examples of digitization. 

Coming around to digitizing operations, it has become a necessity for businesses today. Businesses chasing and beating the bush around digital transformation is not just because it is a trend, but it is a golden phase where companies have a chance to establish an incremental business model. 

So, what is digitizing operations? Let us take a few examples, and it will be easy for you to find out what it is and how it will help your businesses gain an incremental business model. Being able to order food, grocery, taxi, and what not online and getting it delivered to your doorsteps is the most common example of digitizing operations. A nurse today reads the patient readings and vitals on a tab instead of on a clipboard, a waiter takes the order on a tab rather on a paper are a few elementary and specific examples of digitizing operations. 

Automating, on the other hand, means the use of information technology or a machine to carry out daily operations and processes without humans while making them free for other tasks that require a more human approach than automation. 

For example, a robot takes the order and serves food is a specific example of automating processes. Cashier-less stores from Amazon is a prime example of the automation process. The Internet of things is automated, where you can control your devices through speech and gestures. Another classic example is voice-enabled automation devices like Alexa for web searches and browsing. 

To sum up everything on straightforward terms, we can say the following:

Everything that can be digitized will be digitized.

Everything that can be automated will be automated. 

What does digitizing operations and automating processes mean for businesses?

Automated processes will progressively carry out the vast majority of business operations, making nearly daily business executions a growing share of actions. Humans and automated processes will join forces to design the business, interact to establish an inclusive business strategy, and to augment the significant individual processes.

Digitization and Automation Benefits for Businesses

Business units and their functionalities tend to accelerate vertically with enhancement in various ways. Each department in the business sees an overhaul incremental change through a successful Digital Transformation enabling digitization of operations and automation of processes.

Management
  • Incremental Business Model
  • Future-Proof Solution 
  • Flexibility to Market Changes 
  • Remain Competitive
Controlled Finances
  • Efficient Resource Allocation and Utilization
  • Low Personal Costs
  • Reduced Investment
IT Infrastructure
  • Scalable and Flexible Infrastructure 
  • Short Iteration and Release Cycles
  • Reduced Development Effort
Sales and Marketing
  • Automated Analysis 
  • Personalized and Targeted Marketing
  • Increase Marketing Reach
  • Reduced Ad Spend
  • Increased Sales and Revenue
  • Enhanced Client and Customer On-Boarding
Production
  • Automated Operations and Processes
  • Accessibility and Ease over Control
  • Precise Estimation of Production Quantity
Customer Service
  • Efficient, Faster and Automated Customer Care
  • Automated Knowledge Management
  • Central Customer Database
  • Automated Sales and Support

Pravesh Mishra

Pravesh Mishra is a Digital Transformation Consultant at Leapfrog Technology. He helps businesses and enterprises with Digital Transformation.

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